Shipping Policy

Last Updated: September 2026

Welcome to our store! We are committed to providing a smooth and reliable shopping experience for customers across the Kingdom of Saudi Arabia (KSA).

1. Shipping within Saudi Arabia 🇸🇦

We currently offer delivery across Saudi Arabia through our trusted fulfillment and delivery partners, including Zambeel.

Orders are processed after the order has been successfully confirmed. Delivery times may vary depending on the customer's location, product availability, courier operations, and other circumstances.

Estimated delivery time: 3–5 business days after order confirmation.

Remote areas or locations outside major cities may require additional delivery time.

2. Order Processing

Orders are normally processed within 1–2 business days.

Once your order has been dispatched, you may receive tracking information through the contact details provided during checkout.

Please make sure your name, phone number, and delivery address are accurate when placing your order.

3. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions on selected products or orders.

4. Cash on Delivery (COD)

If Cash on Delivery is available for your order, the payment must be made to the delivery representative at the time of delivery.

COD availability may depend on the product, delivery location, and current courier/service availability.

5. Tracking Your Order 📦

Once your order has been shipped, tracking information may be provided through SMS, WhatsApp, email, or other available communication channels.

Tracking updates may take some time to appear after the shipment has been handed over to the delivery partner.

6. Delivery Delays

Although we work with our fulfillment and delivery partners to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• High order volumes
• Weather conditions
• Public holidays
• Courier delays
• Incorrect or incomplete delivery information
• Remote-area delivery
• Circumstances beyond our reasonable control

If your order is delayed, please contact our customer support team so we can assist you.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

If an order cannot be delivered because of an incorrect or incomplete address, incorrect phone number, or failure to respond to the courier, additional delivery charges may apply where applicable.

8. Failed Delivery Attempts

If the courier is unable to deliver your order after the available delivery attempts, the shipment may be returned to the fulfillment center.

If the order is returned because the customer was unavailable, refused delivery, or provided incorrect information, please contact us before placing a new order.

9. Damaged or Incorrect Items

Please inspect your package when you receive it.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible with your order number and clear photos/videos of the product and packaging.

We will review the issue and provide an appropriate solution according to our Return & Refund Policy.

10. Delivery Confirmation

For certain deliveries, the courier may require a delivery confirmation code or other verification before handing over the shipment.

Please verify that the package and product correspond to your order before providing any required delivery confirmation.

11. Contact Us

If you have questions about your order or delivery, please contact our customer support team through the Contact Us section of our website.

We are happy to help you with your order status, tracking, and delivery-related questions.

Thank you for shopping with us! ❤️

Note: Delivery times are estimates and are not guaranteed. Actual delivery time may vary depending on location, courier conditions, product availability, and circumstances beyond our control.